- What problems can you repair?
- Specific tape issues that we repair can be found
on the What We Will Fix page.
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- Should I be concerned about sending my private tape?
- Absolutely not. While we
have many different tools and machines at our disposal, at no point is your video tape ever inserted into a device that is attached to a T.V. while in our care.
We respect your privacy, and it simply isn't necessary to watch a tape that has been or will be repaired.
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- What if my tape isn't salvable?
- Unfortunately some badly damaged tapes are beyond repair.
Usually this only happens when a great deal of the tape itself has been crunched, stretched, or otherwise maimed. There is no foolproof way for us to be certain that a tape
can be salvaged until we have seen it. To guarantee your satisfaction, if we decide that your tape is damaged beyond
any repair we will ship it and your payment back to you, at no cost to you.
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- What will be different about my tape after you fix it?
- That depends on what was
wrong with it when we received it. If the shell was damaged in any way, your tape will be in a clean, new shell. We can
usually transfer any labels from the old shell to the new but if we can't we will relabel it for you. If the tape itself needed
repairing, you may notice two things when you play it in your VCR or camcorder. First, we will have trimmed the damaged portion of
the tape so that the rest could be saved. This will cause the image on your screen to jump a little at the area of the splice. Also,
on many VCRs, when the splice is reached you may have a small amount of static or noise on your T.V. This is normal and
due to the fact that your VCR is trying to adjust the tracking, which will be slightly different before and after the splice.
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- What is your mailing address?
- Pacific Video Repair
19689 7th Ave NE #362
Poulsbo, WA 98370
Please, do not send your tape to us without placing an order and including a copy of the confirmation email in the package. Our ordering system alerts us to tapes that we should expect to arrive and allows us to track our customers' tapes while they are in our care; we will have to return your tape to you without repairing it if you send it without placing an order first.
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- How long will it take for my tape to get back to me?
- Generally, it takes one business week for a tape to get back from the day you send it to us; two to three days to get to us, one day to fulfill your order, and two to three days to get back.
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- Will my new DVD work in my player?
- We use Region One discs in either the DVD-R or DVD+R format. In the last few years many DVD players have been made available that are compatible with both the DVD-R and DVD+R formats. However, most older players and some new models are likely to be compatible with only one or the other, and a DVD-R disc will not play in a DVD+R only player and vice-versa. An easy way to verify that you will be able to play your new disc is to use Google to look up your DVD player's brand and model; chances are that you will find a page with the specifications for your device. If you aren't sure what this means or can't figure out which format to order, please contact us
with the brand and model of your DVD player, we can look it up for you!
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- Can you duplicate PAL format tapes?
- Sorry, currently we do not have the equipment to make DVD or VHS copies of tapes in the PAL format, only the NTSC format is supported at this time (United States and Canada).
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- Is it absolutely necessary to have you make a copy of the repaired cassette?
- Other video tape repair service providers will tell you that you must make a copy because the fixed tape won't be as good as new and that their
splice could simply fall apart. We are confident in our workmanship and ability. Confident enough to guarantee our repairs for five years. It is not necessary to make copies of tapes that we have repaired, but we offer our duplication service as a convenience for you, in case you would like copies to give to friends and family, or want to convert your tapes to DVD.
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- How do I submit a tape to be serviced?
- Sending in a tape is very easy. Simply fill out the Order Form that matches the service you want. You will be sent an email that will give you an order reference number, our address, and it will contain a liability release statement
for you to sign. All you need to do is include a printout of the email with your tape and payment (if you aren't using PayPal).
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- How should I package and ship my tape?
- We've found that the best way to ship a tape is in a slightly oversized "bubble mailer" or padded envelope.
If you will be sending the reels of a cassette by themselves, make sure that they will not shift around in the package, as the tape might be crinkled.
Based on the size and weight of the average package we receive, you will probably find that the Post Office is the best and cheapest service to use to send your tape.
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- How do I pay for the service?
- You may send a personal check or money order with your tape, or we will send you an invoice via PayPal so you can pay with a credit card once we have completed your order.
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- I need to get my repaired tape back soon, what are my options?
- Our shipping method of choice is USPS First-Class Mail, which is included in the price of the service.
Your tape should take three business days or less to get back to you after we have sent it out. Should you need your tape back sooner, please use an Alternate
Shipping Order Form. We will calculate the revised cost and contact you with an email before the close of business on the day we receive your order.
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- Do you repair any other formats?
- Specializing in the repair of VHS, 8mm, Hi8, VHS-C, Digital8, and miniDV tapes alone allows us to offer our service to you with our fast turnaround and low price.
Adding other formats would drive up cost and service time, so we feel that it is best to stay with the aforementioned for now and the foreseeable future.
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- What happens if the repair does fail?
- Our lifetime guarantee ensures that your tape will continue to work for as long as you need it and we will be here to ensure your satisfaction. In the unlikely event of a repair failure, we will reimburse you for your shipping costs and will amend or correct anything that went wrong.
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Any other questions? Please, let us know.
We will be happy to hear from you!
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