What We Fix

Our knowledge and experience enables us to repair many problems that others can't.

Our video tape repair services are $28.50 per tape with free return shipping and a lifetime guarantee on our work.

Please contact us if your tape has problems or symptoms other than what is discussed above.

VHS, S-VHS, 8mm, Hi8, VHS-C, Digital8, miniDV and miniDV HDV tapes
We specialize in the repair of these tapes, and they are the only formats that we work with. This allows us to fix your tape at such a low cost, with our fast turnaround. Please visit our FAQ page for details regarding the repair process for 8mm, Hi8 and Digital8 tapes.

Broken or damaged shells
No matter what is wrong with the shell, we can fix it or replace it.

Tangled, snarled, or damaged sections of tape
If portions of the tape are wrinkled or crunched, we will cut them out and splice your tape back together, allowing you to watch the rest of your footage. Only sections of tape that cannot be salvaged and prevent playback of the rest of the footage will be removed.

Tape that has snapped apart or come off the reel
We will splice it back together or re-attach it, making it stronger than new.

Cassettes that won't play, or get ejected by a VCR
Jammed internal parts usually cause problems of this nature; we will diagnose and repair or replace anything that needs it.

Cassettes that are in pieces
We will put it back together.

Cassettes that are missing pieces
We will replace all the necessary parts.

Tapes that are moldy
All mold-damaged tapes can be cleaned up. However, under extreme circumstances if the problem is bad enough the mold will start to etch the surface of a tape, literally "eating" away the footage and causing permanent interference. Whether your tape can be restored to our standards depends on the extent of the mold, so we'll have to see your video to be certain that it can be fixed.

Flood/water damaged tapes
It's not the water itself that causes problems, but chemicals and contaminants that are left behind when the water dries; the good news is that very often only a small portion of tape is directly exposed to a chemical reaction, leaving the majority of the tape and footage recoverable.

We use a variety of tools and techniques when working on flood damaged tapes and can recover footage from cassettes caked in mud to tapes that have been soaked in salt water. The repair and cleaning process depends entirely on the individual tape and the overall success rate with flood damage recovery is very high, but if it turns out that your tapes cannot be repaired to our standards with the majority of their footage recovered there will not be any charge to you.

If you are looking for advice on what do to with your wet tapes please read our post on the topic: What To Do If Your Tape Gets Wet.

Tapes that have been exposed to humidity
As a tape is exposed to humidity and gets wet and dries repeatedly, the thin layer of lubrication on the film's surface deteriorates and becomes glue-like in places. In 8mm/Hi8 cassettes the tape will begin to to stick together on the reels and ultimately snap as playback is attempted. Every case of humidity damage is different, and the very extreme cases cannot be repaired when the tape becomes too brittle to work with. We have been able to fix many, many tapes with this kind of damage, but we'll have to see yours before we can know if it can be repaired.

Fire/Heat damaged tapes
Videotape cassettes can endure a great deal of heat exposure before being damaged beyond repair, and even we are surprised from time to time to successfully restore a tape that looked hopeless during the initial assessment. Unfortunately there are still limits, and if the mylar surface of a tape gets hot enough it will warp permanently, causing unavoidable interference during playback. That said, even if your cassette looks terrible we still recommend that you send it in; if it can't be repaired and restored there will not be any charge to you!

Lubrication deterioration
All videotape material has a thin layer of lubrication on the surface of the tape itself that allows the tape to flow smoothly over the heads of playback equipment; over time and even in ideal storage conditions this lubrication can start to break down, causing playback issues that range from interference to complete playback failure. Lubrication deterioration can only be temporarily halted- the tape's surface can be cleaned up and the lubrication can be restored, but once the problem has begun it will continue to worsen to the point where the tape will eventually become unplayable, even under ideal storage conditions. In order to salvage your footage, if your tape has been exposed to lubrication deterioration you will need to order a DVD or data file copy of it because we cannot guarantee that the tape will be in playable condition for regular use even after it has been restored.

Sound is heard, but there is no picture
This can either be caused by a dirty tape being played in equipment, fouling the heads during playback, or a tape that is actually in good condition being played in equipment with dirty heads. If the problem is the tape itself it can most likely be cleaned to like-new condition, but if multiple tapes play improperly in your equipment the most likely cause is the equipment itself. If you are having problems with tapes playing with sound but no picture we recommend using a "wet" head cleaner with isopropyl alcohol to see if it clears up the issue.

Tapes that are tangled, snarled, or damaged for large sections
Sections of tape that are crunched or wrinkled cannot be restored and need to be trimmed out in order to save the rest of the footage. If the entire length or very large sections of the tape are damaged we will not be able to do anything with it since it would make your videotape useless to cut out too much.

Lines that appear on the screen for the length of the film or sound problems
Lines on your screen or muted sound occur when the tape itself has been damaged. If these symptoms occur throughout the movie, it means that too much tape needs to be trimmed out to warrant saving the rest.

The picture scrolls vertically or there is static on the screen
This is usually because your VCR is trying to or can't adjust the tracking, and does not mean that your tape is damaged. If you still have your VCR manual, try looking to see if there is a way that you can manually adjust the tracking. Many times, the "channel" buttons on your VCR remote double as tracking adjusters. Sometimes you just have to be very, very patient.

Digitization interference in miniDV and miniDV HD footage
If your miniDV or miniDV HD tape plays in your equipment but has pixilation noise or interference the problem was most likely caused by dirty heads in the recording camera and is not something that can actually be repaired. If the problem is physical the tape will not play at all and will be rejected by a camcorder or deck when playback is attempted.

Tapes that have been recorded over or erased
We're very sorry, but to the best of our knowledge it is not possible to recover footage that has been recorded over or erased.